{"id":12991,"date":"2024-03-28T16:46:41","date_gmt":"2024-03-28T16:46:41","guid":{"rendered":"https:\/\/live-life-breath.pantheonsite.io\/faq\/"},"modified":"2024-09-23T18:40:31","modified_gmt":"2024-09-23T18:40:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lifebreath.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; pac_drh_enable_stacking=&#8221;pac_drh_stack_row pac_drh_stack_tab_mob&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F0F4FA&#8221; custom_padding=&#8221;5rem|4rem|5rem|8rem|true|false&#8221; custom_padding_tablet=&#8221;2rem|3rem|1rem|3rem|false|true&#8221; custom_padding_phone=&#8221;1rem|2rem|0rem|2rem|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; pac_drh_add_staking_order_tab=&#8221;pac_drh_order_tab_two&#8221; pac_drh_add_staking_order_mob=&#8221;pac_drh_order_mob_two&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;7e36d49b-8f0b-4dd0-88c8-f66450b12489&#8243; header_font_size=&#8221;3.3vw&#8221; custom_margin=&#8221;1rem||1rem||true|false&#8221; header_font_size_tablet=&#8221;6vw&#8221; header_font_size_phone=&#8221;8vw&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/IMG_6144.jpg&#8221; background_position=&#8221;center_left&#8221; pac_drh_add_staking_order_tab=&#8221;pac_drh_order_tab_one&#8221; pac_drh_add_staking_order_mob=&#8221;pac_drh_order_mob_one&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;b6c592bb-4ecc-486d-afa9-8fa7d1d27f55&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;4rem||4rem||true|false&#8221; custom_padding_tablet=&#8221;3rem||3rem||true|false&#8221; custom_padding_phone=&#8221;3rem||3rem||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; pac_drh_enable_stacking=&#8221;pac_drh_stack_row pac_drh_stack_tab_mob&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;||&#8221; pac_drh_add_staking_order_tab=&#8221;pac_drh_order_tab_two&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#2D68B2&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#F0F4FA&#8221; toggle_icon=&#8221;&#xf063;||fa||900&#8243; icon_color=&#8221;#ED1C24&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#2D68B2&#8243; toggle_level=&#8221;h2&#8243; toggle_font=&#8221;Helvetica Neue Medium Italic||||||||&#8221; toggle_font_size=&#8221;20px&#8221; body_font=&#8221;Helvetica Neue Medium Italic||||||||&#8221; body_text_color=&#8221;#545456&#8243; body_font_size=&#8221;16px&#8221; body_link_font=&#8221;Helvetica Neue Medium Italic||||on|||#2D68B2|&#8221; body_link_text_color=&#8221;#2D68B2&#8243; toggle_font_size_tablet=&#8221;18px&#8221; toggle_font_size_phone=&#8221;16px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; toggle_line_height_tablet=&#8221;1.2em&#8221; toggle_line_height_phone=&#8221;1.3em&#8221; toggle_line_height_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;18px&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;off|desktop&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;3px&#8221; border_color_all=&#8221;#E0E7F6&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What is an ERV? What is an HRV?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>An Energy Recovery Ventilator (ERV) or Heat Recovery Ventilator (HRV) is an air to air energy exchanger found in modern, energy efficient homes.<\/p>\n<p><a href=\"https:\/\/www.lifebreath.com\/en\/hrvs-ervs\/\">Learn More<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is the appliance in my home an ERV or HRV?&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can determine the type of appliance you have by opening the unit and looking at the core within. An HRV has a metal core, while an ERV has a non-metallic core.<\/p>\n<p>Alternatively, the appliance type can be determined by your model and serial number.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I use the wall control for my ERV\/HRV?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>For instructions on how to properly use your wall control please refer to your owners\u2019 manual.<\/p>\n<p>Or see instructions for your wall control in the following video.<\/p>\n<p>&nbsp;<\/p>\n<div style=\"width: 1080px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-12991-1\" width=\"1080\" height=\"608\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/LIFEBREATH_CONTROLS_191016B_720B.mp4?_=1\" \/><a href=\"https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/LIFEBREATH_CONTROLS_191016B_720B.mp4\">https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/LIFEBREATH_CONTROLS_191016B_720B.mp4<\/a><\/video><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I use the timers for my ERV\/HRV?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>For instructions on how to properly use your timers please refer to your owner\u2019s manual.<\/p>\n<p>Or see instructions for your timers in the following video.<\/p>\n<div style=\"width: 706px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-12991-2\" width=\"706\" height=\"398\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/LIFEBREATH_TIMERS_191016_720.mp4.mp4?_=2\" \/><a href=\"https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/LIFEBREATH_TIMERS_191016_720.mp4.mp4\">https:\/\/www.lifebreath.com\/wp-content\/uploads\/2024\/04\/LIFEBREATH_TIMERS_191016_720.mp4.mp4<\/a><\/video><\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where can I find the model and serial number on my appliance?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The model and serial of your appliance is listed on a label on the exterior of the unit. Be sure to check all sides as the label may be placed on the side of the unit that is against the wall.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is my ERV\/HRV running continuously on high speed?&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your ERV\/HRV may run continuously on high speed if:<\/p>\n<ul>\n<li>The main control is set for high speed<\/li>\n<li>A timer has been pressed for high speed override<\/li>\n<li>The set point for RH (Relative Humidity) is below the actual relative humidity of your home<\/li>\n<li>Other auxiliary controls or timers are engaged in high speed<\/li>\n<li>The appliance is in \u2018Defrost\u2019 mode. Your ERV \/ HRV automatically cycles into defrost mode when temperatures fall below -3 C (27 F).<\/li>\n<\/ul>\n<p>Please reference your homeowner\u2019s manual for instructions on how to make mode and fan speed adjustments.<\/p>\n<p>If there is no high-speed demand from any of the above and the unit is still running on high speed, contact your service contractor.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is the RH (Relative Humidity) on my digital control flashing?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>A flashing \u2018RH\u2019 indicates the appliance is operating on high speed in the Dehumidistat function. Once the indoor humidity level reaches the RH set point, the ERV\/HRV reverts to its previous set speed and operational mode.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is my home humid if my ERV\/HRV is operating?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your ERV\/HRV is not a dehumidifier. You will need to use a dehumidifier and\/or a properly sized cooling unit to control high humidity problems.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;The ERV\/HRV is making my house too dry. What should I do?&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>To reduce dryness in your home:<\/p>\n<ul>\n<li>Make sure the relative humidity is not set too low and is not causing the appliance to run on high speed all the time<\/li>\n<li>Reduce the fan speed of the appliance<\/li>\n<li>Use the intermittent ventilation setting mode (20\/40 or 10\/50)<\/li>\n<li>Install a humidifier<\/li>\n<\/ul>\n<p>\u00a0Please reference your homeowner\u2019s manual for instructions on how to make mode and fan speed adjustments.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What speed or function should the ERV\/HRV be set to?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The most popular setting for residential applications is continuous low speed ventilation.<\/p>\n<p>Please reference your homeowner\u2019s manual for instructions on how to make mode and fan speed adjustments.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is my ERV\/HRV not functioning?&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Your ERV\/HRV may not be working if there is no active power source. Confirm:<\/p>\n<ul>\n<li>The breaker is on<\/li>\n<li>The ERV\/HRV is plugged into a live power outlet<\/li>\n<li>The main control is displaying a mode and fan speed<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong>If your ERV\/HRV is still not functioning after confirming its power source is active, contact your service contractor.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My ERV\/HRV is non-functional and my main control and\/or timer is flashing. What is wrong?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>A flashing light on the timer and\/or main control usually indicates a wiring, voltage or communication error. Please contact your service contractor to resolve the issue.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What maintenance is required for my ERV\/HRV?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>It is important to inspect and maintain your ERV\/HRV on a regular basis. The label on the core inside your ERV\/HRV notes maintenance instructions. Alternatively, the homeowner\u2019s manual specific to your model provides a maintenance routine for you to follow. Please visit the product section on our website to find your unit, in the downloads section there you will find the homeowners manual.<\/p>\n<p>If your ERV\/HRV model is no longer listed on our website, please submit an online request for a manual.\u00a0<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where can I find a homeowner\u2019s manual for my ERV\/HRV?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Manuals for current models can be found on the product&#8217;s detail page. <a href=\"\/products-all\/\">View All Products<\/a><\/p>\n<p>If your ERV\/HRV model is no longer listed on our website, please submit an online request for a manual.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I use my ERV\/HRV during the summer?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes, our ERV\/HRVs are designed to be used for energy-efficient fresh air\/ventilation all year round.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My ERV\/HRV has drains but there isn\u2019t any water coming out. Is there anything wrong?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Your ERV\/HRV will occasionally have some condensation discharged from the drains. Most moisture is directed outdoors with the exhausted air so it isn\u2019t unusual for there to be no water in the drains.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where can I buy replacement parts?&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Please click <a href=\"https:\/\/www.lifebreath.com\/en\/find-a-wholesaler\/\">Find a Wholesaler.<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where can I find a service contractor for my ERV\/HRV unit?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><a href=\"https:\/\/www.lifebreath.com\/en\/find-a-contractor\/\">Find a Contractor<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can you come out and service my unit?&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We are the manufacturer. If you require service, please contact a\u00a0<a href=\"https:\/\/www.lifebreath.com\/en\/find-a-contractor\/\">contractor<\/a>\u00a0for questions regarding servicing.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsAn Energy Recovery Ventilator (ERV) or Heat Recovery Ventilator (HRV) is an air to air energy exchanger found in modern, energy efficient homes. Learn MoreYou can determine the type of appliance you have by opening the unit and looking at the core within. An HRV has a metal core, while an ERV has [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":56,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-12991","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Lifebreath<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lifebreath.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Lifebreath\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked QuestionsAn Energy Recovery Ventilator (ERV) or Heat Recovery Ventilator (HRV) is an air to air energy exchanger found in modern, energy efficient homes. Learn MoreYou can determine the type of appliance you have by opening the unit and looking at the core within. 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